Refund policy


Refunds & Returns Policy

Refunds for damaged items

If any items in your box have arrived damaged, we will happily refund your entire box, or alternatively offer you an exchange of the damaged item(s) in your box - no need to send it back to us!

Evidence must be provided within 14 days of receiving your box. Send all photos and enquiries to julicustomers@gmail.com. Refunds will be processed in 3-7 business days. 

Refunds in other scenarios

Unfortunately due to hygiene reasons, we do not offer refunds or exchanges for jewellery that you do not like or is not to your tastes. If you aren't happy with the items you are receiving, go to your account to change your preferences, and we will try out best to do better next time.

Exchanges

We will happily offer exchanges for damaged items - no need to send the original item back. Send us an email at julicustomers@gmail.com. 

Due to hygiene reasons, we do not offer exchanges in any other circumstances. 

Processing time

Refunds will be processed in 3-7 business days. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or card company to process and post the refund too.